Chatforma
for LuumenAI

Read bot users, segments, and dialogs, then send messages as approved steps

Connect Chatforma and Luumen can see your bots, their segments, their users, and the messages already exchanged in a dialog. Ask who is in a segment or what a user was last told, and the answer comes back right away. Sending a message or dispatching to a segment is previewed first and waits for your approval before it goes out.

Book a DemoDownload Luumen

The Chatforma toolbox

10 tools: 7 read, 3 write. Reads answer instantly. Writes require approval by default. Everything is logged.

  • ReadGet User VariableGet the current value of one bot variable for one bot user.
  • ReadList BotsList bots belonging to the connected Chatforma account so their IDs can be used in bot-scoped tools.
  • ReadList Dialog MessagesReturn one page of messages exchanged in a specific user's bot dialog, with a cursor for continuing the history.
  • ReadList Predefined MessagesList predefined messages configured in a bot so a message ID can be selected for sending.
  • ReadList SegmentsList the user segments configured for a bot, including segment IDs needed for targeted sends.
  • ReadList UsersList a bot's users, members of one segment, or users with open dialogs; choose the view that matches the task.
  • ReadList VariablesList variables configured for a bot, including IDs and types needed to read user-specific values.
  • WriteSend Dialog MessageImmediately send a user-visible text message into a specific user's bot dialog. Approval by default
  • WriteSend Predefined MessageSend a configured bot message to one user or dispatch it to a segment. Approval by default
  • WriteSend Text DispatchCreate a user-visible text dispatch for one bot user or a segment. Approval by default

One prompt, start to finish

What a governed Chatforma run looks like inside Luumen.

Questions

How does LuumenAI connect to Chatforma?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

Can LuumenAI change things in Chatforma on its own?

Read actions answer immediately. Anything that writes — send dialog message, send predefined message, send text dispatch — is shown as a plan and requires approval by default, including the 3 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.

Who gets access to the integration?

You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.

Is there an audit trail?

Every call to Chatforma — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.

All integrations
Adobe Marketing Agent MCPAdobe Experience Platform context, sandbox switches, and async task statusAffindaRead parsed documents, collections, and annotations — change them with approvalAgent MailGive the agent its own mailbox for reading threads and sending updatesAI/ML APIInspect assistants, threads, and runs — and change them as approved steps

Put Chatforma to work with Luumen

Connect in minutes. Every action scoped, approved, and audited from day one.

Book a DemoDownload Luumen