Gong
for LuumenAI
Read call data and permission profiles in Gong, and make changes with approval.
Connect Gong and your team can pull call metadata, transcripts, activity statistics, and permission profiles straight into the terminal, without opening the web app. Changes — new permission profiles, added call media, data erasure requests — are previewed first and go through an approval step before they run.
The Gong toolbox
57 tools: 37 read, 20 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadAggregate activity by period via apiLists the aggregated activity of multiple users within the Gong system for each time period within the defined date range.
- ReadAggregate user activity statisticsLists the activity of multiple users within the Gong system during a defined period.
- ReadRetrieve activity scorecards reportRetrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific…
- ReadData privacy for phone numberShows the elements in the Gong system that reference the given phone number.
- ReadFetch all permission profilesReturns a list of all permission profiles.
- ReadGet Call By IDFetch specific call metadata by call ID.
- ReadGet Call TranscriptRetrieve call transcripts from Gong.
- ReadGet Crm Integration DetailsRetrieves details of generic CRM integrations registered with Gong.
- ReadGet crm objects v2 crm entitiesRetrieves specific CRM objects by their IDs from Gong's CRM integration.
- ReadGet Flow ProspectsRetrieve Gong Engage flows assigned to specified prospects.
- ReadGet Interaction StatisticsRetrieve interaction trend statistics for users based on calls with Whisper enabled.
- ReadGet permission profileReturns a permission profile.
- ReadGet CRM Request StatusThe GetCRMRequestStatus endpoint retrieves the current status of CRM integration requests in the Gong platform.
- ReadGet User By IDRetrieve individual user details by user ID.
- ReadGet User Settings HistoryRetrieve historical changes to a user's settings.
- ReadList all coaching metrics v2 coachingList all of the coaching metrics of a manager.
- ReadList all company workspaces v2 workspacesReturns a list of all workspaces including their details.
- ReadList all users v2 usersList all of the company's users.
- ReadList Call OutcomesRetrieve all available call outcomes defined in Gong.
- ReadList Flow FoldersList all Gong Engage flow folders with visibility types.
- ReadList Folder CallsGiven a folder id, this endpoint retrieves a list of calls in it.
- ReadList gong engage flows v2 flowsEngage flows have the following visibility types: * Company: visible to everyone in the company, can only be edited by users with edit permissions.
- ReadList schema fields v2 crm entity schemaRetrieves schema fields for a specific CRM object type within a Generic CRM integration.
- ReadList ScorecardsRetrieve all scorecards within the Gong system.
- ReadList TasksRetrieve Engage tasks assigned to a specific user with filtering options.
- ReadList users by filter v2 users extensiveList multiple Users.
- ReadGet user call accessRetrieves a list of users who have been granted individual access to specific calls through the API.
- ReadPost day by day activity statsRetrieve the daily activity of multiple users within the Gong system for a range of dates.
- ReadRetrieve call data by date range v2 callsList calls that took place during a specified date range.
- ReadRetrieve data privacy info for email addressRetrieves data privacy information for a third-party email address.
- ReadRetrieve filtered call detailsLists detailed call data for calls that took place during a specified date range, have specified call IDs or hosted by specified users.
- ReadRetrieve library folders v2 library foldersUse this endpoint to retrieve a list of public library folders.
- ReadRetrieve logs data by type and time range v2 logsList log entries that took place during a specified time range.
- ReadRetrieve manual crm call associationsReturns a list of all calls that were manually associated or re-associated with CRM account and deal/opportunity since a given time.
- ReadRetrieve tracker details v2 settings trackersRetrieves details of all keyword trackers in the system or in a given workspace.
- ReadRetrieve users from permission profileReturns a list of all users whose access is controlled by the given permission profile.
- ReadValidate Meeting IntegrationValidates Gong meeting integration status for one or more users by their email addresses.
- WriteAdd call mediaAdds a call media, recorded by a telephony system (PBX) or other media recording facility. Approval by default
- WriteAdd new call v2 callsWhen using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file. Approval by default
- WriteAssign prospects to flowUse this endpoint to assign a number of prospects to a flow. Approval by default
- WriteCreate a new gong meeting v2 meetingsWhen accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'. Approval by default
- WriteCreate permission profile v2 permission profileCreate a permission profile in a given workspace. Approval by default
- WriteDelete a generic CRM integrationDeletes an existing generic CRM integration from the Gong platform. Approval by default
- WriteDelete MeetingDeletes a Gong meeting created via the Meetings API (Beta). Approval by default
- WriteDelete users from call access listRemove individual user access from calls. Approval by default
- WriteErase data for email addressErase all data associated with an email address from Gong (GDPR compliance). Approval by default
- WriteErase data for phone numberGiven a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number. Approval by default
- WritePost a digital interaction v2 digital interactionWhen accessed through a Bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'. Approval by default
- WriteRegister Crm IntegrationUpdates an existing CRM integration in the Gong platform. Approval by default
- WriteReport Content Share EventPush content share engagement events to Gong's activity timeline. Approval by default
- WriteReport Content View EventLog content view engagement events to Gong's activity timeline. Approval by default
- WriteReport Custom Engagement EventReport custom engagement events to Gong's activity timeline. Approval by default
- WriteSet User Call AccessGive individual users access to calls. Approval by default
- WriteUnassign Flows By CRM IDUnassign flows from prospects by their CRM Prospect ID. Approval by default
- WriteUpdate a gong meeting v2 meetings meetingidWhen accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'. Approval by default
- WriteUpdate permission profile v2 permission profileUpdate a permission profile. Approval by default
- WriteUpload crm objects v2 crm entitiesUploads CRM entity data to Gong via LDJSON file. Approval by default
One prompt, start to finish
What a governed Gong run looks like inside Luumen.
Questions
How does LuumenAI connect to Gong?
Authorize once with Basic auth. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in Gong on its own?
Read actions answer immediately. Anything that writes — add call media, add new call v2 calls, assign prospects to flow, create a new gong meeting v2 meetings, and more — is shown as a plan and requires approval by default, including the 6 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to Gong — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
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Connect in minutes. Every action scoped, approved, and audited from day one.