Gorgias
for LuumenAI
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Operate Gorgias from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.
The Gorgias toolbox
44 tools: 21 read, 23 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet AccountRetrieves your Gorgias account information.
- ReadGet CustomerRetrieves a specific customer from Gorgias.
- ReadGet EventRetrieves a specific event from Gorgias.
- ReadGet TeamRetrieves a specific team from Gorgias.
- ReadGet TicketRetrieves a specific ticket from Gorgias.
- ReadGet Ticket MessageRetrieves one message from a Gorgias ticket.
- ReadList Account SettingsLists all account settings in Gorgias.
- ReadList Customer Field ValuesLists all field values for a customer in Gorgias.
- ReadList CustomersLists customers in Gorgias with various filtering options.
- ReadList EventsLists events in Gorgias.
- ReadList IntegrationsLists Gorgias integrations, optionally filtered by integration type.
- ReadList MessagesLists messages in Gorgias, optionally filtered by ticket.
- ReadList RulesLists automation rules with optional name search.
- ReadList TagsLists workspace tags independently of any ticket.
- ReadList TeamsLists teams in Gorgias.
- ReadList Ticket Field ValuesLists all field values for a ticket in Gorgias.
- ReadList TicketsLists tickets in Gorgias with various filtering options.
- ReadList Ticket TagsLists all tags for a ticket in Gorgias.
- ReadList UsersLists helpdesk users with optional role and identity filters.
- ReadList View ItemsLists tickets matching a saved Gorgias view.
- ReadList ViewsLists saved ticket views, optionally filtered by category.
- WriteAdd Ticket TagsAdds tags to a ticket in Gorgias. Approval by default
- WriteCreate Account SettingCreates a new account setting in Gorgias. Approval by default
- WriteCreate CustomerCreates a new customer in Gorgias. Approval by default
- WriteCreate MacroCreates a reusable response macro and its ticket actions. Approval by default
- WriteCreate RuleCreate a JavaScript automation rule in Gorgias. Approval by default
- WriteCreate TeamCreates a new team in Gorgias. Approval by default
- WriteCreate TicketCreates a new ticket in Gorgias. Approval by default
- WriteCreate ViewCreate a saved ticket-list view in Gorgias. Approval by default
- WriteDelete CustomerDeletes a specific customer from Gorgias. Approval by default
- WriteDelete Customer Field ValueDeletes a specific field value for a customer in Gorgias. Approval by default
- WriteDelete CustomersDeletes multiple customers from Gorgias. Approval by default
- WriteDelete TeamDeletes a specific team from Gorgias. Approval by default
- WriteDelete TicketDeletes a specific ticket from Gorgias. Approval by default
- WriteDelete Ticket Field ValueDeletes a specific field value for a ticket in Gorgias. Approval by default
- WriteMerge CustomersMerges two customers in Gorgias, combining their data and history. Approval by default
- WriteRemove Ticket TagsRemoves tags from a ticket in Gorgias. Approval by default
- WriteSend Ticket MessageSends an externally delivered message on an existing Gorgias ticket. Approval by default
- WriteSet Customer DataSets the complete data object for a customer in Gorgias. Approval by default
- WriteSet Ticket TagsSets the complete list of tags for a ticket in Gorgias. Approval by default
- WriteUpdate Account SettingUpdates an existing account setting in Gorgias. Approval by default
- WriteUpdate CustomerUpdates an existing customer in Gorgias. Approval by default
- WriteUpdate TeamUpdates an existing team in Gorgias. Approval by default
- WriteUpdate TicketUpdates an existing ticket in Gorgias. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add ticket tags, create account setting, create customer, create macro, and more — is shown as a plan and requires approval by default, including the 9 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Gorgias — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SAP BTPGateways, jobs, and subaccounts operated from one governed chat.
SalesforceRecords and integration jobs checked without a second console.
SAP S/4HANAJobs, queues, and records in SAP S/4HANA without a second console.
SAP SuccessFactorsJobs, queues, and records in SAP SuccessFactors without a second console.Put Gorgias to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.