GorillaDesk
for LuumenAI
GorillaDesk is field service management software for pest control and other service businesses, covering customers, jobs, estimates, invoices, payments, and related operations.
Operate GorillaDesk from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.
The GorillaDesk toolbox
13 tools: 11 read, 2 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet CompanyReturn the company profile selected by the connected GorillaDesk API key, including contact, address, timezone, and office-hours details.
- ReadGet CreditsRetrieve one customer credit by ID, or list credits, optionally filtering to one customer.
- ReadGet CustomersRetrieve one customer by ID, or search and page through customers using status, state, account number, timestamps, expansions, and sorting.
- ReadGet DocumentsRetrieve one document by ID, or search documents by customer, job, state, status, creation time, keyword, and sorting.
- ReadGet EstimatesRetrieve one estimate by ID, or search estimates by customer, job, state, status, signature status, date, keyword, expansions, and sorting.
- ReadGet InvoicesRetrieve one invoice by ID, or search invoices by customer, job, state, payment/signature status, date, keyword, expansions, and sorting.
- ReadGet JobsRetrieve one job by ID, or search jobs by customer, state, date, keyword, expansions, and sorting.
- ReadGet PaymentsRetrieve one payment by ID, or search payments by customer, invoice, status, date, expansions, and sorting.
- ReadGet ServicesRetrieve one GorillaDesk service by ID, or list configured services with sorting and offset pagination.
- ReadGet UsersRetrieve one GorillaDesk user by ID, or list the company's users when no ID is supplied.
- ReadList Phone TypesList the configured customer phone-type definitions, including IDs, names, default flags, and states.
- WriteCreate CustomerCreate a GorillaDesk customer together with the required primary service location. Approval by default
- WriteCreate Customer NotePermanently add a text note to a GorillaDesk customer and optionally notify users. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create customer, create customer note — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to GorillaDesk — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SAP BTPGateways, jobs, and subaccounts operated from one governed chat.
SalesforceRecords and integration jobs checked without a second console.
SAP S/4HANAJobs, queues, and records in SAP S/4HANA without a second console.
SAP SuccessFactorsJobs, queues, and records in SAP SuccessFactors without a second console.Put GorillaDesk to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.