Remote Retrieval
for LuumenAI
Track laptop and monitor returns, and open retrieval orders with approval
Connect Remote Retrieval and the agent can see where your equipment returns stand. It reads open and pending orders, pulls the detail on a single order, checks company settings, and looks up current device pricing. When an offboarding needs a new pickup, it drafts the retrieval order and holds it for your approval before anything is created.
The Remote Retrieval toolbox
7 tools: 6 read, 1 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet All OrdersRetrieve a paginated list of all orders.
- ReadGet Company DetailsRetrieve detailed information for a company.
- ReadGet Device PricesRetrieve real-time pricing data for all supported devices.
- ReadGet Order DetailsRetrieve specific order details by order ID.
- ReadList Pending OrdersRetrieve list of all pending orders.
- ReadRemoteRetrieval: Validate UserValidate the provided API key.
- WriteCreate OrderCreate IT asset retrieval orders for remote employees. Approval by default
One prompt, start to finish
What a governed Remote Retrieval run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create order — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Remote Retrieval — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
DynatraceProblems, root-cause detail, and metrics beside the session.
DatadogMonitors, dashboards, and logs pulled into the investigation.
GrafanaRead Grafana health, rings, and dashboard data, then push log records with approval
PrometheusAlerts, metrics, and traces from Prometheus in the session that fixes them.Put Remote Retrieval to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.