Reply.io
for LuumenAI

Reply.io is an AI-powered sales engagement platform that automates and optimizes sales outreach across multiple channels, integrating with various business tools to enhance lead conversion rates and overall sales productivity.

Bring Reply.io into the same conversation as the systems behind it. LuumenAI reads campaigns, audiences, and delivery status for context, and changes them only through previewed, approved, audited actions.

The Reply.io toolbox

33 tools: 16 read, 17 write. Reads answer instantly. Writes require approval by default. Everything is logged.

  • ReadConnect Exchange Account via OAuthInitiate OAuth connection for an Exchange email account.
  • ReadConnect Gmail AccountInitiate Gmail account connection via OAuth.
  • ReadGenerate ULIDGenerate ULID
  • ReadGet Contact by IDRetrieve a contact by ID.
  • ReadGet Contact StatusGet contact status.
  • ReadGet Current UserGet the current authenticated user's ID.
  • ReadReply.io Get Disconnected Email AccountsList email accounts that are currently disconnected due to authentication or connection errors.
  • ReadGet Sequence By IDRetrieve detailed information about a sequence by its ID.
  • ReadGet Sequence Contacts ExtendedRetrieve all contacts enrolled in a sequence with additional details.
  • ReadGet Sequence Step by IDRetrieve details of a specific sequence step.
  • ReadList Contacts BasicList contacts.
  • ReadReply.io List Email AccountsList all email accounts.
  • ReadReply.io List ListsList all contact lists.
  • ReadList SequencesRetrieve a paginated list of sequences.
  • ReadList Sequence StepsRetrieve all steps in a sequence.
  • ReadSearch Contacts by EmailSearch contacts by email.
  • WriteAdd Contact to SequenceMove an existing contact to a sequence in Reply.io. Approval by default
  • WriteArchive SequenceArchive a sequence. Approval by default
  • WriteClear Contact StatusClear statuses from contacts. Approval by default
  • WriteCreate ContactCreate a new contact in Reply.io. Approval by default
  • WriteCreate Sequence StepAdd a new step to an existing sequence. Approval by default
  • WriteDelete ContactDelete a contact. Approval by default
  • WriteDelete Email AccountDelete a specific email account. Approval by default
  • WriteDelete ScheduleDelete a schedule. Approval by default
  • WriteDelete SequenceDelete a sequence. Approval by default
  • WriteDelete UserDelete a user. Approval by default
  • WritePause SequencePause a running sequence. Approval by default
  • WriteRemove Contact From SequenceRemove a contact from a sequence. Approval by default
  • WriteBulk Remove Contacts from SequenceBulk remove multiple contacts from a sequence at once. Approval by default
  • WriteSet Contact StatusSet the status of one or more contacts. Approval by default
  • WriteStart SequenceStart a sequence. Approval by default
  • WriteUpdate ContactUpdate an existing contact's information. Approval by default
  • WriteUpdate Email AccountUpdate an existing email account with custom SMTP/IMAP settings. Approval by default

Questions

How does LuumenAI connect to Reply.io?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

Can LuumenAI change things in Reply.io on its own?

Read actions answer immediately. Anything that writes — add contact to sequence, archive sequence, clear contact status, create contact, and more — is shown as a plan and requires approval by default, including the 8 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.

Who gets access to the integration?

You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.

Is there an audit trail?

Every call to Reply.io — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.

Put Reply.io to work with Luumen

Connect in minutes. Every action scoped, approved, and audited from day one.