Reply
for LuumenAI

Reply.io is a sales engagement platform that automates multichannel outreach, enabling users to create and manage email campaigns, track replies, and monitor performance directly within their platform.

Bring Reply into the same conversation as the systems behind it. LuumenAI reads campaigns, audiences, and delivery status for context, and changes them only through previewed, approved, audited actions.

The Reply toolbox

21 tools: 12 read, 9 write. Reads answer instantly. Writes require approval by default. Everything is logged.

  • ReadGenerate ULIDGenerate ULID
  • ReadGet All ListsRetrieve all available people lists.
  • ReadGet full blacklist of domains and emailsRetrieve the full list of blacklisted domains and emails.
  • ReadGet all campaign schedulesRetrieves all campaign schedules from Reply.io, including the default schedule and any user-created schedules.
  • ReadGet Campaigns For ContactRetrieve campaigns a contact belongs to by contact ID.
  • ReadGet Contacts in List by IDRetrieve contacts in a specific personal list.
  • ReadGet List by IDReturn a specific people list by its ID.
  • ReadGet templates listRetrieves all email templates from Reply.io, including user-created, team-shared, organization-wide, and community templates.
  • ReadList CampaignsList all campaigns (sequences).
  • ReadList Contacts BasicList contacts.
  • ReadReply.io List Email AccountsList all email accounts.
  • ReadSearch Contacts by EmailSearch contacts by email.
  • WriteCreate Personal ListAdd a new personal list on the People page. Approval by default
  • WriteDelete Email AccountDelete a specific email account. Approval by default
  • WriteDelete List By IDDelete a list by its ID. Approval by default
  • WriteDelete SequenceDelete a sequence. Approval by default
  • WriteDelete UserDelete a user. Approval by default
  • WriteMark Contact As FinishedMarks a contact (by email) or all contacts under a domain as finished in all Reply.io campaigns. Approval by default
  • WriteMark Contact as RepliedMark a contact as replied in all campaigns by email or domain. Approval by default
  • WriteMove Contacts to ListsMove one or more contacts to specified lists. Approval by default
  • WriteRemove Domain from BlacklistRemove the specified domain from the blacklist. Approval by default

Questions

How does LuumenAI connect to Reply?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

Can LuumenAI change things in Reply on its own?

Read actions answer immediately. Anything that writes — create personal list, delete email account, delete list by id, delete sequence, and more — is shown as a plan and requires approval by default, including the 5 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.

Who gets access to the integration?

You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.

Is there an audit trail?

Every call to Reply — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.

Put Reply to work with Luumen

Connect in minutes. Every action scoped, approved, and audited from day one.