Reteno
for LuumenAI
Reteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications.
Bring Reteno into the same conversation as the systems behind it. LuumenAI reads campaigns, audiences, and delivery status for context, and changes them only through previewed, approved, audited actions.
The Reteno toolbox
14 tools: 11 read, 3 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Account BalanceReturn monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the connected Reteno account.
- ReadGet Account InfoReturn the Reteno organization and API user associated with the connected account.
- ReadGet ContactReturn the full Reteno profile for one contact identified by its internal contact ID.
- ReadGet Contact Import StatusReturn the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts.
- ReadList Address BooksReturn Reteno contact address books and their assigned field groups and fields.
- ReadList Contact FieldsList custom contact fields, their field IDs and keys, data types, allowed values, and validation metadata.
- ReadList Contact MessagesReturn one page of a contact's email, SMS, push, web push, or App Inbox message history for a required date range.
- ReadList ContactsList one bounded page of Reteno contacts.
- ReadList SegmentsSearch Reteno contact segments by name and return one bounded page with segment IDs and types.
- ReadList Subscription CategoriesList the organization's contact subscription categories and the keys used to manage communication preferences.
- ReadList WorkflowsSearch Reteno automation workflows by name and return their IDs, status, and tags.
- WriteTrack EventSend one non-retractable backend event for an identified contact. Approval by default
- WriteUpsert ContactCreate or update a Reteno contact in real time and return its Reteno contact ID. Approval by default
- WriteUpsert ContactsCreate or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — track event, upsert contact, upsert contacts — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Reteno — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
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AdyntelAdyntel provides an API to retrieve LinkedIn ads for a given company using the company's domain or LinkedIn Page ID.Put Reteno to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.