Retently
for LuumenAI
Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.
Pull the inventories, schedules, and checklists your team keeps in Retently into the thread, and write results back or book maintenance windows as reviewed actions.
The Retently toolbox
15 tools: 9 read, 6 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet CampaignsRetrieve a list of campaigns associated with the account.
- ReadGet Customer By IDRetrieve detailed information about a specific customer by their unique ID.
- ReadGet CustomersRetrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
- ReadGet FeedbackRetrieve feedback received from customers.
- ReadGet Feedback by IDRetrieve detailed information about specific feedback by its unique ID.
- ReadGet Latest ScoreRetrieve the latest NPS score for the account.
- ReadGet OutboxRetrieve the outbox of surveys that are scheduled to be sent.
- ReadGet ReportsRetrieve reports related to NPS surveys, including scores and trends.
- ReadGet TemplatesRetrieve a list of survey templates available in the account.
- WriteAdd Feedback TagsAdd tags to feedback items by providing feedback IDs and corresponding tags. Approval by default
- WriteAdd Feedback TopicsAdd topics to feedback items by providing feedback IDs and corresponding topics. Approval by default
- WriteCreate or Update CustomersCreate new customers or update existing ones by providing their details, including email, name, company, tags, and properties. Approval by default
- WriteDelete CustomersDelete customers from the workspace by providing their unique IDs. Approval by default
- WriteSend Transactional SurveySend a transactional survey to customers. Approval by default
- WriteUnsubscribe CustomersUnsubscribe customers from receiving surveys by providing their email addresses. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add feedback tags, add feedback topics, create or update customers, delete customers, and more — is shown as a plan and requires approval by default, including the 2 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Retently — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Retently to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.