ServiceNow
for LuumenAI
Incidents, changes, and CIs in the same thread as the fix.
ServiceNow is where most operations work is recorded — and usually the second window you keep open. Connected to LuumenAI it becomes context: the ticket, its history, and its configuration items arrive in the thread, the matching runbook is followed, and work notes, change requests, and resolutions are drafted from what actually happened. Every write is previewed and approved before it lands.
The ServiceNow toolbox
177 tools: 84 read, 93 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadLook up incident or changeRead a record with its history, linked CIs, and attachments.
- ReadSearch by CI or hostFind related incidents, problems, and changes for what you are working on.
- ReadRead CMDB itemConfiguration, relationships, and ownership for a CI.
- ReadQuery CMDB Identify ReconcileQueries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules.
- ReadFind fileRetrieves attachment metadata from ServiceNow's sys_attachment table.
- ReadGet Activity Subscription ActivitiesRetrieves activity records from the ServiceNow ActivitySubscription API.
- ReadGet Activity Subscription FacetsRetrieves facets configured for an activity context in ServiceNow.
- ReadGet Agent Intelligence Solution PredictionPredicts an output field value using a trained Agent Intelligence solution model.
- ReadList Agent Intelligence Solution PredictionsRetrieves a list of solution predictions from ServiceNow's Agent Intelligence engine.
- ReadGet All Data ClassesRetrieves all data classification records from the ServiceNow Data Classification API.
- ReadGet App Service CMDB ContentRetrieves a list of configuration items (CIs) associated with a specific application service in ServiceNow CMDB.
- ReadGet attachment byRetrieves metadata for a specific attachment by its sys_id from ServiceNow.
- ReadGet Attachment by IDRetrieves metadata for a specific attachment by its sys_id from ServiceNow.
- ReadGet attachment fileDownloads the binary file attachment with the specified sys_id from ServiceNow.
- ReadGet attachment file fileDownloads the binary file attachment with the specified sys_id from ServiceNow using the v1 API endpoint.
- ReadGet Attachment ListRetrieves metadata for multiple file attachments from ServiceNow's Attachment API.
- ReadGet change ci scheduleRetrieves available time slots for scheduling changes against a specific Configuration Item (CI).
- ReadGet Change Conflict StatusRetrieves the conflict status for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows.
- ReadGet change nextstatesRetrieves a list of available next states for a specified change request based on the current state and workflow.
- ReadGet Change Request Configuration ItemsRetrieves configuration items (CIs) associated with a specific change request in ServiceNow.
- ReadGet change scheduleRetrieves available time slots for scheduling a ServiceNow change request.
- ReadGet CI Lifecycle Management ActionRetrieves a specific CI Lifecycle Management action from ServiceNow using its sys_id.
- ReadCheck CI CompatibilityDetermines whether two specified Configuration Items (CIs) in the ServiceNow CMDB are compatible using the CI Lifecycle Management compatActions endpoint.
- ReadCheck CI Lease Expiration StatusDetermines whether a CI Lifecycle Management lease has expired for the specified lease record.
- ReadCheck CI Not Allowed Ops TransitionDetermines whether a configuration item (CI) can be transitioned based on CI lifecycle management rules.
- ReadValidate CI Lifecycle Management RequestorValidates whether a specified active workflow requestor exists and is valid in ServiceNow CI Lifecycle Management.
- ReadGet CI Lifecycle Mgmt StatusRetrieves the current operational status for a Configuration Item (CI) in ServiceNow CMDB using the CI Lifecycle Management API.
- ReadGet CMDB Linux Server by IDRetrieves a single CMDB Linux server configuration item (CI) by its sys_id, including its attributes and relationship information.
- ReadFind CSDM Application ServiceFinds and returns basic information about one or more application services in the ServiceNow CMDB using the CSDM (Common Service Data Model) app_service find_service endpoint.
- ReadGet CMDB Instance by ClassRetrieves configuration items (CIs) from a specified CMDB class using the ServiceNow CMDB Instance API.
- ReadGet CMDB Instance by IDRetrieves a single CMDB configuration item (CI) by its class name and sys_id, including its attributes and relationship information.
- ReadGet CMDB Class MetadataRetrieves metadata and schema information for a specified CMDB (Configuration Management Database) class.
- ReadGet Cloud Catalog ServicesRetrieves a list of catalog items from the ServiceNow Cloud Services Catalog API.
- ReadGet Email by IDRetrieves a specific email record from ServiceNow's Email [sys_email] table by its sys_id.
- ReadGet Global User Role InheritanceRetrieves the granted and inherited roles for a specified ServiceNow user using the Global User Role Inheritance API.
- ReadGet importRetrieves the specified import staging record and its associated target records.
- ReadGet incident byRetrieves a specific incident from ServiceNow by its sys_id.
- ReadGet incident by id2Retrieves a specific incident from ServiceNow by its sys_id using the Table API.
- ReadGet IncidentsRetrieves incidents from the ServiceNow incident table using the Table API.
- ReadGet Performance Analytics ScorecardsRetrieves details about indicators from the Analytics Hub, including scorecard information for performance analytics.
- ReadGet recordsRetrieves multiple records from a specified ServiceNow table with optional filtering and pagination.
- ReadGet Record TypesRetrieves all available table record types from the ServiceNow instance using the Table API documentation endpoint.
- ReadGet Rows from TableRetrieves records from a specified ServiceNow table using the Table API v2.
- ReadGet servicatalog items byRetrieves a specific Service Catalog item from ServiceNow using its sys_id.
- ReadGet Catalog Item VariablesRetrieves the list of variables defined for a ServiceNow Service Catalog item.
- ReadGet Service Catalog CartRetrieves the details of all items within the logged-in user's Service Catalog shopping cart.
- ReadGet Service Catalog Cart Delivery AddressRetrieves the delivery/shipping address configured for a user's Service Catalog shopping cart.
- ReadGet Service Catalog Catalog by IDRetrieves the available information for a specified service catalog by its sys_id.
- ReadGet Service Catalog Catalog CategoriesRetrieves the list of available categories for a specified ServiceNow Service Catalog.
- ReadGet Service Catalog Category by IDRetrieves the available information for a specified service catalog category by its sys_id.
- ReadGet Service Catalog Item DelegationVerifies whether a delegated user has access to a specific ServiceNow Service Catalog item.
- ReadGet Service Catalog Items ListRetrieves a list of catalog items from ServiceNow's Service Catalog API.
- ReadGet Service Catalog Wishlist ListRetrieves the list of items in the logged-in user's ServiceNow Service Catalog wishlist.
- ReadGet sn cdm shared libraries upload statusRetrieves the current status of a shared library upload operation in ServiceNow.
- ReadGet sn chg rest change byRetrieves a specific change request from ServiceNow using its sys_id.
- ReadGet sn chg rest change emergency byRetrieves a specific emergency change request from ServiceNow using its sys_id.
- ReadGet sn chg rest change emergency listRetrieves one or more emergency change requests from ServiceNow using the Change Management API.
- ReadList ServiceNow Change RequestsRetrieves one or more change requests from ServiceNow based on specified filter criteria.
- ReadGet sn chg rest change model byRetrieves a specific change model from ServiceNow using its sys_id.
- ReadGet sn chg rest change model listRetrieves one or more change models from ServiceNow's Change Management API.
- ReadGet Normal Change Request by IDRetrieves a specific normal change request from ServiceNow using its sys_id via the Change Management REST API.
- ReadList ServiceNow Normal Change RequestsRetrieves one or more normal change requests from ServiceNow's Change Management API.
- ReadGet sn chg rest change standard byRetrieves a specific standard change request from ServiceNow using its sys_id.
- ReadGet sn chg rest change standard listRetrieves one or more standard change requests from ServiceNow using the Change Management API.
- ReadGet ServiceNow Standard Change Template by IDRetrieves a specific standard change template from ServiceNow using its sys_id.
- ReadList ServiceNow Standard Change TemplatesRetrieves one or more standard change templates from ServiceNow's Change Management API.
- ReadGet Change TasksRetrieves one or more tasks associated with a specific ServiceNow change request.
- ReadGet sn cicd app batch resultsRetrieves the results of a batch application install operation from ServiceNow CI/CD.
- ReadGet Instance Scan ResultRetrieves the current progress and status of a CI/CD instance scan operation in ServiceNow.
- ReadGet CI/CD ProgressRetrieves the current progress and status of a CI/CD operation in ServiceNow.
- ReadGet sn cicd testsuite resultsRetrieves the results of a test suite run from ServiceNow CI/CD based on the result ID.
- ReadGet statsRetrieves aggregate statistics for a specified ServiceNow table, including COUNT, AVG, MIN, MAX, and SUM calculations.
- ReadGet Table Records by IDRetrieves multiple records from a specified ServiceNow table using the Table API.
- ReadGet Table Record by IDRetrieves the record identified by the specified sys_id from the specified table.
- ReadGet table incident byRetrieves a single incident record from ServiceNow by its sys_id using the Table API.
- ReadList ServiceNow IncidentsRetrieves one or more incident records from the ServiceNow incident table using the Table API.
- ReadGet ServiceNow TablesRetrieves one or more records from a ServiceNow table using the Table API (GET /api/now/v2/table).
- ReadGet userRetrieves a specific user record from ServiceNow using its sys_id.
- ReadGet usersRetrieves multiple user records from the ServiceNow sys_user table with optional filtering and pagination.
- ReadList ServiceNow AttachmentsRetrieves metadata for multiple file attachments from ServiceNow's Attachment API.
- ReadList CMDB Linux ServersRetrieves Linux server configuration items (CIs) from the ServiceNow CMDB using the cmdb_ci_linux_server class.
- ReadList CMDB Configuration ItemsRetrieves configuration items (CIs) from the ServiceNow CMDB using the base cmdb_ci class.
- ReadList CMDB Relationship TypesRetrieves CMDB relationship types from the ServiceNow cmdb_rel_type table using the Table API.
- ReadList Service Catalog CatalogsRetrieves a list of ServiceNow Service Catalog catalogs to which the user has access.
- WriteAdd work notesPost a summary of what LuumenAI found and did. Approval by default
- WriteFile change requestDraft a standard or normal change from the plan, with steps attached. Approval by default
- WriteUpdate state or assignmentMove a ticket through its workflow with the audit trail linked. Approval by default
- WriteAttach file to recordAttaches a file to a specified record in a ServiceNow table. Approval by default
- WriteCancel change conflict checkCancels the running conflict checking process for a specified ServiceNow change request. Approval by default
- WriteCreate a recordCreates a new record in a specified ServiceNow table with the provided field values. Approval by default
- WriteCreate attachment uploadUploads a file as a multipart form-data attachment to a specified record in ServiceNow. Approval by default
- WriteCreate CI Lifecycle Management ActionAdds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Approval by default
- WriteCreate ci lifecycle mgmt operatorsRegisters a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Approval by default
- WriteSet CI Operational StateSets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API. Approval by default
- WriteCreate CMDB Application ServiceCreates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists. Approval by default
- WriteCreate CMDB Linux ServerCreates a new Linux server configuration item (CI) in the ServiceNow CMDB. Approval by default
- WriteIngest CMDB RecordsInserts multiple records into a ServiceNow Import Set staging table. Approval by default
- WriteCreate CMDB InstanceCreates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes. Approval by default
- WriteCreate CMDB Instance RelationCreates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB. Approval by default
- WriteCreate data classification classifyAssigns pre-defined or user-defined data classifications to existing dictionary entries. Approval by default
- WriteCreate data classification clearRemoves all data classifications for a specific record in a ServiceNow table. Approval by default
- WriteEnhanced CI Identify/ReconcileInserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API. Approval by default
- WriteCMDB Identify Reconcile QueryEnhancedPerforms identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB. Approval by default
- WriteCreate Import SetInserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table. Approval by default
- WriteCreate IncidentCreates a new incident record in ServiceNow with the provided field values. Approval by default
- WriteCreate ServiceNow InteractionCreates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Approval by default
- WriteClose InteractionCloses an existing interaction record in ServiceNow by changing its state to closed. Approval by default
- WriteCreate push installationRegisters or updates a device token for receiving push notifications through ServiceNow. Approval by default
- WriteRemove Push InstallationDeactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API. Approval by default
- WriteCreate servic catalog items add to cartAdds a specified catalog item to the current user's ServiceNow shopping cart. Approval by default
- WriteSubmit Service Catalog Producer ItemSubmits a ServiceNow Service Catalog item using the submit_producer endpoint. Approval by default
- WriteCheckout Service Catalog CartChecks out the Service Catalog shopping cart and submits the order as a request. Approval by default
- WriteSubmit Service Catalog Cart OrderSubmits the Service Catalog shopping cart and creates a service catalog request. Approval by default
- WriteCreate servicecatalog items checkout guideChecks out an order guide by updating variable values for selected catalog items. Approval by default
- WriteOrder Service Catalog Item NowOrders a specified ServiceNow Service Catalog item immediately. Approval by default
- WriteInsert Multiple Import Set RecordsInserts multiple records into a specified ServiceNow staging table and triggers the associated transform map. Approval by default
- WriteCreate sn chg rest changeCreates a new change request in ServiceNow using the Change Management REST API. Approval by default
- WriteCreate Change Request CI AssociationCreates an association between a change request and one or more configuration items (CIs) in ServiceNow. Approval by default
- WriteStart Change Conflict CheckStarts the conflict checking process for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Approval by default
- WriteCreate sn chg rest change emergencyCreates an emergency change request in ServiceNow using the Change Management API. Approval by default
- WriteCreate Normal Change RequestCreates a normal change request in ServiceNow using the Change Management REST API. Approval by default
- WriteCreate sn chg rest change standardCreates a new standard change request in ServiceNow using a pre-approved standard change template. Approval by default
- WriteCreate Change TaskCreates a new task for a ServiceNow change request using the Change Management REST API. Approval by default
- WriteCreate sn cicd app batch installInstalls two or more ServiceNow application packages in a single batch operation via the CICD API. Approval by default
- WriteInstall App from RepositoryInstalls the specified application from the ServiceNow app repository. Approval by default
- WriteRun Full Instance ScanInitiates a full instance scan by running all active checks present in the ServiceNow instance. Approval by default
- WriteCreate sn cicd instance scan suite scan comboRuns a CI/CD scan using a suite and target (scoped app) combination in ServiceNow. Approval by default
- WriteActivate PluginActivates the specified plugin in ServiceNow's CICD Plugin API. Approval by default
- WriteRun Test SuiteStarts a specified automated test suite using ServiceNow's CI/CD Pipeline API. Approval by default
- WriteCreate SD-WAN Trouble TicketCreates a new trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Approval by default
- WriteCreate TMF Service CategoryCreates a new service category record in the ServiceNow TMF Service Catalog API. Approval by default
- WriteCreate tableInserts a new record into the specified ServiceNow table with the provided field values. Approval by default
- WriteCreate ServiceNow IncidentCreates a new incident record in the ServiceNow incident table using the Table API. Approval by default
- WriteCreate or Update CMDB CI via IRECreates or updates CMDB configuration items (CIs) using the ServiceNow Identification and Reconciliation Engine (IRE) via the identify-reconcile endpoint. Approval by default
- WriteDelete a recordPermanently deletes a specific record from a ServiceNow table using its sys_id. Approval by default
- WriteDelete attachment byPermanently deletes a specific attachment from ServiceNow using its sys_id. Approval by default
- WriteDelete attachment by id v1Permanently deletes a specific attachment from ServiceNow using its sys_id via the v1 API endpoint. Approval by default
- WriteDelete attachment csmPermanently deletes a specific CSM (Customer Service Management) attachment from ServiceNow using its sys_id. Approval by default
- WriteDelete change taskPermanently deletes a specific task from a ServiceNow change request using its sys_id. Approval by default
- WriteDelete ci lifecycle mgmt actionPermanently deletes a specific CI Lifecycle Management action from ServiceNow using its sys_id. Approval by default
- WriteDelete ci lifecycle mgmt operatorsPermanently unregisters an operator from the ServiceNow CI Lifecycle Management system. Approval by default
- WriteDelete cmdb instance relationPermanently deletes a specific CMDB CI (Configuration Item) relation using its sys_id. Approval by default
- WriteDelete emergency change requestPermanently deletes a specific emergency change request from ServiceNow using its sys_id. Approval by default
- WriteDelete incident byPermanently deletes a specific incident from ServiceNow using its sys_id. Approval by default
- WriteDelete incident by id2Permanently deletes a specific incident from ServiceNow using its sys_id via the Table API. Approval by default
- WriteDelete servicecatalog cartRemoves a specific item from the current ServiceNow Service Portal shopping cart. Approval by default
- WriteDelete service catalog cart emptyEmpties all items from a specified Service Catalog shopping cart using its sys_id. Approval by default
- WriteDelete sn chg rest changePermanently deletes a specific change request using its sys_id via the Change Management REST API. Approval by default
- WriteDelete Normal Change RequestPermanently deletes a normal change request identified by its sys_id using the ServiceNow Change Management REST API. Approval by default
- WriteDelete sn chg rest change standardPermanently deletes a standard change request from ServiceNow using its sys_id. Approval by default
- WriteDelete tablePermanently deletes a specific record from a ServiceNow table using its sys_id. Approval by default
- WriteDelete table incidentPermanently deletes a specific incident record from ServiceNow using its sys_id. Approval by default
- WriteRefresh Impacted Services for ChangeRefreshes and repopulates the impacted services/configuration items for a change request in ServiceNow using the Change Management REST API. Approval by default
- WriteRetrieve sn cicd update setRetrieves an update set with a given sys_id from the ServiceNow CICD (Continuous Integration/Continuous Delivery) plugin. Approval by default
- WriteSchedule change first availableUpdates the planned start and end times of a ServiceNow change request to the first available schedule slot. Approval by default
- WriteUpdate cmdb csdm app service populate servicePopulates an Application Service with CI (Configuration Item) relationships based on the CSDM (Common Service Data Model) model. Approval by default
- WriteUpdate CMDB CSDM App Service Service DetailsUpdates the service details for a specific application service in the CMDB CSDM (Common Service Data Model). Approval by default
- WriteUpdate cmdb instance byUpdates an existing configuration item (CI) record in the ServiceNow CMDB by its sys_id. Approval by default
- WriteUpdate CMDB Instance by IDUpdates an existing Configuration Item (CI) instance in the ServiceNow CMDB. Approval by default
- WriteUpdate conversation member dropDrops an agent from a conversation in ServiceNow using the Conversation Member API. Approval by default
- WriteUpdate incident byUpdates an existing incident in ServiceNow identified by its sys_id using the Table API. Approval by default
- WriteUpdate incident by id2Updates an existing incident record in ServiceNow using the Table API. Approval by default
- WriteUpdate openframe voice interactionUpdates an existing voice interaction record in ServiceNow OpenFrame. Approval by default
- WriteUpdate servicecatalog cartUpdates an existing item in the ServiceNow Service Portal shopping cart. Approval by default
- WriteUpdate servicecatalog items submit guideSubmits an order guide in ServiceNow's Service Catalog with the specified variable values. Approval by default
- WriteUpdate sn chg rest changeUpdates an existing change request in ServiceNow using the Change Management REST API. Approval by default
- WriteUpdate sn chg rest change emergencyUpdates an existing emergency change request in ServiceNow using the Change Management API. Approval by default
- WriteUpdate Normal Change RequestUpdates a normal change request identified by its sys_id using the ServiceNow Change Management REST API. Approval by default
- WriteUpdate ServiceNow Standard Change RequestUpdates a standard change request in ServiceNow using its sys_id. Approval by default
- WriteUpdate sn chg rest change taskUpdates an existing change request task in ServiceNow using the Change Management REST API. Approval by default
- WriteUpdate SD-WAN Trouble TicketUpdates an existing trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Approval by default
- WriteUpdate Trouble TicketUpdates an existing trouble ticket in ServiceNow using the Trouble Ticket Open API. Approval by default
- WriteUpdate table byUpdates an existing record in a specified ServiceNow table by its sys_id using the Table API. Approval by default
- WriteUpdate table by id2Updates an existing record in a specified ServiceNow table using its sys_id with the provided field values. Approval by default
- WriteUpdate table incidentUpdates an existing incident record in ServiceNow using the Table API. Approval by default
- WriteUpdate table recordUpdates an existing record in a specified ServiceNow table using the Table API. Approval by default
- WriteUpload Attachment to ServiceNow RecordUploads a file as an attachment to a specified record in ServiceNow. Approval by default
One prompt, start to finish
What a governed ServiceNow run looks like inside Luumen.
Questions
How does LuumenAI connect to ServiceNow?
Authorize once with Basic auth. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in ServiceNow on its own?
Read actions answer immediately. Anything that writes — add work notes, file change request, update state or assignment, attach file to record, and more — is shown as a plan and requires approval by default, including the 24 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Which plan includes ServiceNow?
ServiceNow is available on the enterprise plan. Talk to us about enabling it for your account — the rest of the catalogue is available on every plan.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to ServiceNow — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
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