WhatsApp
for LuumenAI
Read your WhatsApp Business account, and change templates and numbers on approval
Connect a WhatsApp Business account and Luumen can read it while you work: account details, registered numbers, message history, existing templates, commerce and compliance settings. When a change is needed — a new message template, a registered phone number, a published flow — Luumen shows the exact payload first and waits for your approval.
The WhatsApp toolbox
58 tools: 25 read, 33 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet WhatsApp Business Account ActivitiesRetrieve activity history for a WhatsApp Business Account.
- ReadGet WhatsApp Business Account DetailsRetrieve comprehensive details about a WhatsApp Business Account (WABA).
- ReadGet WhatsApp Business Compliance InfoRetrieve comprehensive business compliance information for a WhatsApp Business phone number.
- ReadGet Business EncryptionRetrieve the WhatsApp Business public key and its signature verification status.
- ReadGet business profileGet the business profile information for a WhatsApp Business phone number.
- ReadGet client WhatsApp Business AccountsRetrieve WhatsApp Business Accounts shared with or managed by a business portfolio.
- ReadGet WhatsApp Commerce SettingsGet commerce settings for a WhatsApp Business phone number.
- ReadGet Flow AssetsList assets associated with a WhatsApp Flow.
- ReadGet Join RequestsGet all pending join requests for a WhatsApp group.
- ReadGet media infoGet metadata and download URL for uploaded WhatsApp media.
- ReadGet WhatsApp Message HistoryRetrieve message history for a WhatsApp Business phone number.
- ReadGet message templatesGet all message templates for the WhatsApp Business Account.
- ReadGet owned WhatsApp Business AccountsRetrieve WhatsApp Business Accounts owned by a business portfolio.
- ReadGet phone numberRetrieve detailed information about a specific WhatsApp Business phone number.
- ReadGet phone numbersRetrieve all phone numbers registered to your WhatsApp Business Account.
- ReadGet WhatsApp SchedulesRetrieve campaign schedules associated with a WhatsApp Business Account.
- ReadGet WhatsApp Cloud API SettingsGet Cloud API settings for a WhatsApp Business phone number.
- ReadGet Subscribed AppsGet all applications currently subscribed to webhooks for a WhatsApp Business Account.
- ReadGet message template libraryBrowse the pre-built message template library for WhatsApp Business Account.
- ReadGet template statusGet the status and details of a specific message template.
- ReadList WhatsApp FlowsList all WhatsApp Flows associated with the WhatsApp Business Account.
- ReadList WhatsApp GroupsList all WhatsApp groups associated with a business phone number.
- ReadList qr codesGet a list of all QR codes for a WhatsApp Business phone number.
- ReadList WhatsApp SolutionsRetrieve a paginated list of Multi-Partner Solutions for a WhatsApp Business Account.
- ReadWho Am IReturn the identity (name) of the connected WhatsApp (Meta) account.
- WriteBlock WhatsApp UsersBlock one or more WhatsApp users to prevent them from sending messages to your business phone number. Approval by default
- WriteConfigure WhatsApp Conversational AutomationConfigure conversational automation settings for a WhatsApp Business phone number. Approval by default
- WriteCreate WhatsApp FlowCreate a new WhatsApp Flow for the WhatsApp Business Account. Approval by default
- WriteCreate WhatsApp Max Price AgreementCreate a max price agreement for WhatsApp marketing messages pricing. Approval by default
- WriteCreate message templateCreate a new message template for the WhatsApp Business Account. Approval by default
- WriteCreate QR CodeCreate a new QR code with a prefilled message for a WhatsApp Business phone number. Approval by default
- WriteCreate upload session for WhatsAppCreate a resumable upload session for large file uploads to WhatsApp. Approval by default
- WriteDelete WhatsApp MediaDelete a WhatsApp media file previously uploaded via the Media API. Approval by default
- WriteDelete message templateDelete a message template from the WhatsApp Business Account by name. Approval by default
- WriteDelete QR CodeDelete a specific QR code from a WhatsApp Business phone number. Approval by default
- WriteDeregister WhatsApp Business Phone NumberDeregister a WhatsApp Business phone number from the Cloud API. Approval by default
- WritePublish WhatsApp FlowPublish a WhatsApp Flow to make it available for use. Approval by default
- WriteRegister WhatsApp Business Phone NumberRegister a WhatsApp Business phone number for use with WhatsApp Cloud API. Approval by default
- WriteRemove Assigned User from WhatsApp Business AccountRemove a user's access from the WhatsApp Business Account. Approval by default
- WriteSend contactsSend contacts WhatsApp number. Approval by default
- WriteSend interactive buttonsSend an interactive button message with up to 3 reply buttons to a WhatsApp user. Approval by default
- WriteSend interactive listSend an interactive list message to a WhatsApp number. Approval by default
- WriteSend locationSend a location message with coordinates, name, and address to a WhatsApp user. Approval by default
- WriteSend mediaSend a media message to a WhatsApp number. Approval by default
- WriteSend media bySend media using a media ID from previously uploaded media. Approval by default
- WriteSend messageSend a text message to a WhatsApp user. Approval by default
- WriteSend template messageSend a template message to a WhatsApp number. Approval by default
- WriteSet WhatsApp Two-Step Verification PINSet or reset the two-step verification PIN for a WhatsApp Business phone number. Approval by default
- WriteSubscribe to WABA WebhooksSubscribe your application to receive webhook notifications for a WhatsApp Business Account (WABA). Approval by default
- WriteUnsubscribe from WABA WebhooksUnsubscribe your application from webhook events for a WhatsApp Business Account (WABA). Approval by default
- WriteUpdate WhatsApp Flow MetadataUpdate metadata for a WhatsApp Flow including its name, categories, and endpoint URI. Approval by default
- WriteUpdate WhatsApp Business ProfileUpdate WhatsApp Business Profile information including business details, contact information, and profile settings. Approval by default
- WriteUpdate WhatsApp commerce settingsSet or update commerce settings for a WhatsApp Business phone number. Approval by default
- WriteUpdate Flow JSONUpdate the Flow JSON configuration for a WhatsApp Flow. Approval by default
- WriteUpdate WhatsApp Cloud API SettingsUpdate Cloud API settings for a WhatsApp Business phone number. Approval by default
- WriteUpload mediaUpload media files (images, videos, audio, documents, stickers) to WhatsApp servers. Approval by default
- WriteUpsert message templateCreate or update a message template for the WhatsApp Business Account. Approval by default
- WriteVerify Phone Number OTP CodeVerify the OTP code for a pre-verified phone number. Approval by default
One prompt, start to finish
What a governed WhatsApp run looks like inside Luumen.
Questions
How does LuumenAI connect to WhatsApp?
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in WhatsApp on its own?
Read actions answer immediately. Anything that writes — block whatsapp users, configure whatsapp conversational automation, create whatsapp flow, create whatsapp max price agreement, and more — is shown as a plan and requires approval by default, including the 7 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to WhatsApp — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SlackRead the incident thread; post updates and approvals back.
GmailVendor and alert mail as context; replies drafted for review.
Microsoft TeamsRead Teams channels and chats for context, then make membership changes as approved steps.
DiscordRead Discord command permissions and app context, then change them with approvalPut WhatsApp to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.