Whautomate
for LuumenAI
Read contacts, services, and broadcasts in Whautomate, then change them with approval
Connect Whautomate and Luumen can read your customer engagement setup from the terminal: contacts, segments, broadcasts, services and categories, staff availability, and registered webhooks. Changes such as adding a contact or updating a service are previewed first, then applied as an approved, audited step. Luumen authenticates with an API key.
The Whautomate toolbox
17 tools: 13 read, 4 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Account InfoRetrieve account information for the authenticated user.
- ReadGet All WebhooksRetrieve all registered webhooks.
- ReadGet Broadcast By IDRetrieve a specific broadcast's details.
- ReadGet BroadcastsRetrieve a list of broadcasts.
- ReadGet ContactsRetrieve a list of contacts.
- ReadGet Messages of ContactRetrieve chat messages for a specific contact.
- ReadGet SegmentsRetrieve a list of segments.
- ReadGet Service By IdRetrieve details of a specific service by its unique ID.
- ReadGet Service CategoriesRetrieve a list of service categories.
- ReadGet ServicesRetrieve a list of services with optional filters.
- ReadGet Staff Availability BlocksRetrieve a staff member's blocked time schedule over a date range.
- ReadGet Staff By IDRetrieve detailed information about a specific staff member.
- ReadGet StaffsRetrieve a list of staff members.
- WriteAdd ContactAdd a new contact. Approval by default
- WriteDelete SegmentDelete a specific segment. Approval by default
- WriteDelete Service CategoryDelete a service category. Approval by default
- WriteUpdate ServiceUpdate an existing Whautomate service. Approval by default
One prompt, start to finish
What a governed Whautomate run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add contact, delete segment, delete service category, update service — is shown as a plan and requires approval by default, including the 2 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Whautomate — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Adobe Marketing Agent MCPAdobe Experience Platform context, sandbox switches, and async task status
AffindaRead parsed documents, collections, and annotations — change them with approval
Agent MailGive the agent its own mailbox for reading threads and sending updates
AI/ML APIInspect assistants, threads, and runs — and change them as approved stepsPut Whautomate to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.