FuseDesk
for LuumenAI
Read FuseDesk cases, chats, and reps, then change them as approved steps
Connect FuseDesk and Luumen can read your support queue the way a lead would: open cases and their full history, email bodies, chat transcripts, department settings, rep profiles, and tag counts. Reads come back right away. Changes — reassignment, notes, tags, snoozes, replies — are previewed and sent for approval first. Luumen authenticates with an API key.
The FuseDesk toolbox
27 tools: 14 read, 13 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet CaseGet one FuseDesk support case and its complete history by case ID.
- ReadGet ChatGet one FuseDesk chat and its complete message history by chat UUID.
- ReadGet ContactGet a FuseDesk contact by UUID, including current data from its linked CRM contact.
- ReadGet DepartmentGet a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
- ReadGet EmailGet one FuseDesk email by its numeric ID, including its complete body.
- ReadGet RepGet a FuseDesk rep's detailed profile, permissions, and signatures.
- ReadList Case TagsList available FuseDesk case tags and their case counts.
- ReadList ChatsList active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
- ReadList DepartmentsList active, archived, or all FuseDesk departments using the current v2 representation.
- ReadList RepsList active and disabled FuseDesk reps for assignment and ownership decisions.
- ReadList WebhooksList configured FuseDesk webhook subscriptions.
- ReadSearch CasesSearch support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
- ReadSearch ContactsSearch FuseDesk and linked CRM contacts by required text.
- ReadSearch EmailsSearch all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
- WriteAdd Case NoteAdd an internal note or call record to a case and optionally change its status. Approval by default
- WriteBulk Merge CasesIrreversibly merge multiple FuseDesk cases. Approval by default
- WriteBulk Update CasesApply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases. Approval by default
- WriteChange Case TagApply or remove one existing case tag from one FuseDesk case. Approval by default
- WriteClose ChatIrreversibly close a FuseDesk chat and end the live conversation. Approval by default
- WriteCreate CaseOpen a support case for a customer in a FuseDesk department. Approval by default
- WriteCreate Case TagCreate a reusable FuseDesk case tag. Approval by default
- WriteCreate ContactCreate a FuseDesk contact. Approval by default
- WriteReply To CaseSend an external email reply on a FuseDesk case using supplied content or an existing reply template. Approval by default
- WriteSnooze CaseSnooze a case until an absolute date/time or FuseDesk relative-time expression. Approval by default
- WriteUpdate CaseChange a case's content, customer link, assignment, department, or status. Approval by default
- WriteUpdate ChatRename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Approval by default
- WriteUpdate ContactUpdate a FuseDesk contact. Approval by default
One prompt, start to finish
What a governed FuseDesk run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add case note, bulk merge cases, bulk update cases, change case tag, and more — is shown as a plan and requires approval by default, including the 3 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to FuseDesk — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put FuseDesk to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.