Gleap
for LuumenAI
Read Gleap feedback, sessions, and help center content, then write with approval
Gleap collects bug reports, feedback, and chat from the people using your app. Luumen reads that project data directly in the terminal: sessions, chat messages, help center collections and articles, and AI knowledge base content. When a fix needs documenting or a ticket needs archiving, it drafts the change, shows you what it will send, and waits for your approval. Connected with an API key.
The Gleap toolbox
179 tools: 83 read, 96 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadExport sessionsExport sessions for the authenticated project in CSV format.
- ReadExport Statistics ListsExport statistics list data as CSV from Gleap.
- ReadGenerate ticket draft replyGenerate an AI-powered draft reply for a ticket.
- ReadGenerate tracker ticket dataGenerate AI-powered tracker ticket data from an existing ticket.
- ReadGet a ChecklistRetrieve a specific engagement checklist by its ID.
- ReadGet a CollectionRetrieve a help center collection by ID.
- ReadGet AI contentRetrieve AI content by its content ID.
- ReadGet all articlesRetrieve articles in a help center collection.
- ReadGet all chat messagesRetrieves all engagement chat messages from the current Gleap project.
- ReadGet All CollectionsRetrieves all help center collections for the authenticated project.
- ReadGet All Invitations for a ProjectRetrieves all pending invitations for a project.
- ReadGet all sessionsRetrieves all user sessions for the authenticated project.
- ReadGet All TeamsRetrieve all teams.
- ReadGet All TicketsRetrieve tickets from a Gleap project with optional filtering, sorting, and pagination.
- ReadGet All Users for a ProjectRetrieve all users for a project.
- ReadGet a ticketRetrieves complete details for a specific ticket by its ID.
- ReadGet current userRetrieves the authenticated user's profile including email, name, user type, availability status, notification preferences, and 2FA settings.
- ReadGet engagement activities countRetrieve the count of activities for a specific engagement.
- ReadGet engagement bannerRetrieve an engagement banner by its ID.
- ReadGet Engagement BannersRetrieve all engagement banners from a Gleap project.
- ReadGet engagement chat messageRetrieves a specific engagement chat message by its ID.
- ReadGet Engagement ChecklistsRetrieve all engagement checklists for a project.
- ReadGet Engagement CobrowseRetrieves all cobrowse product tours for the authenticated project.
- ReadGet engagement cobrowse by IDRetrieve a specific cobrowse product tour by its ID.
- ReadGet engagement emailRetrieves a specific engagement email by its ID.
- ReadGet Engagement EmailsRetrieve all engagement emails from a Gleap project.
- ReadGet engagement modalRetrieve an engagement modal by its ID.
- ReadGet Engagement ModalsRetrieve all engagement modals from a Gleap project.
- ReadGet Engagement NewsRetrieve all engagement news articles from a Gleap project.
- ReadGet engagement news articleRetrieves a specific engagement news article by its ID.
- ReadGet a Product TourRetrieve a specific engagement product tour by its ID.
- ReadGet Engagement Product ToursRetrieve all engagement product tours for a project.
- ReadGet engagement push notificationRetrieves a specific engagement push notification by its ID.
- ReadGet Engagement Push NotificationsRetrieve all engagement push notifications from a Gleap project.
- ReadGet Engagements ActivitiesRetrieve all activities for a specific engagement.
- ReadGet engagement recipientsFind and retrieve recipients for a specific engagement.
- ReadGet engagement statisticsRetrieve statistics for a specific engagement.
- ReadGet Engagement SurveyRetrieve a survey by its ID.
- ReadGet Engagement SurveysRetrieve all engagement surveys from a Gleap project.
- ReadGet Survey ResponsesRetrieve all survey responses for a specific survey.
- ReadGet Engagement Survey Response SamplesRetrieve survey response samples for a specific engagement survey.
- ReadSummarize Survey ResponsesRetrieve an AI-generated summary of survey responses.
- ReadGet Engagement Tooltip by IDRetrieve a specific engagement tooltip by its ID.
- ReadGet Engagement TooltipsRetrieve all engagement tooltips for the authenticated project.
- ReadGet engagement WhatsApp messageRetrieves a specific engagement WhatsApp message by its ID.
- ReadGet Help Center SourcesRetrieves all configured help center sources (knowledge base content sources) for the project.
- ReadGet InvitationsRetrieves all invitations for the authenticated user.
- ReadGet message templateRetrieves a specific message template by its ID from a Gleap project.
- ReadGet Message TemplatesRetrieve all message templates for the authenticated project.
- ReadGet notification ticketRetrieves detailed information about a Gleap ticket using its notification share token.
- ReadGet projectRetrieves complete details for a specific project by its ID.
- ReadGet ProjectsRetrieves all projects accessible to the authenticated user.
- ReadGet archived bugsRetrieve archived bugs for a specific project.
- ReadGet Projects Help Center CollectionsGet all help center collections for a project.
- ReadGet project sessionsRetrieve all sessions for a specific project.
- ReadGet Projects TicketsRetrieve all tickets from a specific Gleap project.
- ReadGet project usersGet project users by project ID.
- ReadGet a sessionRetrieves detailed information for a specific session by its ID.
- ReadGet session activitiesRetrieves all activities for a specific session by session ID.
- ReadGet session Chargebee infoRetrieve Chargebee billing information for a specific session.
- ReadGet Session ChecklistsRetrieve all engagement checklists associated with a user session in Gleap.
- ReadGet session events by IDRetrieve all streamed events for a specific session by its ID.
- ReadGet session LemonSqueezy infoRetrieve LemonSqueezy subscription and payment information for a specific session.
- ReadGet Session Shopify InfoRetrieve Shopify information associated with a user session in Gleap.
- ReadGet Shared Help Center AnswerRetrieves an answer to a question from the shared help center knowledge base.
- ReadGet email client bounce statisticsRetrieve email client bounce statistics from Gleap.
- ReadGet Email Client Usage StatisticsRetrieve email client usage statistics from Gleap.
- ReadGet email overview statisticsRetrieve email overview statistics from Gleap.
- ReadGet statistics factsRetrieve fact data for various statistics from Gleap.
- ReadGet Statistics HeatmapRetrieve heatmap data for activity patterns in Gleap.
- ReadGet Statistics ListsRetrieve statistics list data from Gleap.
- ReadGet Statistics Raw DataRetrieve raw statistics data from Gleap.
- ReadGet Tickets By Session QueryFind tickets by session query parameters such as email, userId, phone, or custom data.
- ReadGet Tickets ExportExport tickets from Gleap project with optional filtering and sorting.
- ReadGet Tickets Export FieldsRetrieve available fields for ticket export from Gleap.
- ReadSearch Tickets by TermSearch for tickets using a text search term in Gleap.
- ReadGet Tickets CountGet the total count of tickets in a Gleap project.
- ReadGet current user's permissionsRetrieve the current user's role permissions.
- ReadGet users unified inboxRetrieves tickets from the unified inbox for the authenticated user.
- ReadGet users unified inbox ticketRetrieves complete details for a specific ticket from the unified inbox by its ID.
- ReadSearch for sessionsSearch for sessions in Gleap using various filter criteria.
- ReadSearch messagesSearch messages in Gleap by search term.
- ReadSearch sessions by indexSearch for sessions in a project using the session search index.
- WriteArchive All TicketsArchive all tickets matching specific type and status criteria. Approval by default
- WriteArchive a TicketArchive a ticket. Approval by default
- WriteClone EngagementClone an existing engagement. Approval by default
- WriteCreate a CollectionCreate a help center collection. Approval by default
- WriteCreate AI ContentCreate or update AI content in Gleap's knowledge base. Approval by default
- WriteCreate a new chat messageCreates a new chat message in a Gleap chat session. Approval by default
- WriteCreate a new sessionCreate a new user session in Gleap and associate it with a project. Approval by default
- WriteCreate a new teamCreate a new team. Approval by default
- WriteCreate a new ticketCreate a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Approval by default
- WriteCreate Engagement BannerCreate a new engagement banner in Gleap. Approval by default
- WriteCreate Engagement ChecklistCreate a new engagement checklist. Approval by default
- WriteCreate Engagement CobrowseCreate a new cobrowse product tour. Approval by default
- WriteCreate Engagement EmailCreate a new engagement email in Gleap. Approval by default
- WriteCreate Engagement ModalCreate a new engagement modal in Gleap. Approval by default
- WriteCreate Engagement Product TourCreate a new product tour in Gleap. Approval by default
- WriteCreate Engagement Push NotificationCreate a new push notification in Gleap. Approval by default
- WriteCreate Engagement TooltipCreate a new engagement tooltip in Gleap. Approval by default
- WriteCreate feedback itemManually create a feedback item (bug) in a Gleap project. Approval by default
- WriteCreate Help Center RedirectCreate a new redirect for help center URLs. Approval by default
- WriteCreate Message TemplateCreate a new message template in Gleap. Approval by default
- WriteCreate new conversation with sessionCreate a new conversation with a session in Gleap. Approval by default
- WriteCreate QA SnippetCreate a QA snippet (question-answer pair) in Gleap. Approval by default
- WriteCreate Tracker TicketCreate a tracker ticket in Gleap. Approval by default
- WriteDelete AI ContentDelete AI content by content ID. Approval by default
- WriteDelete AI Content BatchDelete all AI content by batchId. Approval by default
- WriteDelete a User from a ProjectRemoves a user (team member) from a Gleap project, revoking their access. Approval by default
- WriteDelete BugsDelete a bug/ticket by ID. Approval by default
- WriteDelete Engagement BannerDelete an engagement banner. Approval by default
- WriteDelete Engagement Chat MessageDeletes an engagement chat message from Gleap by its ID. Approval by default
- WriteDelete Engagement ChecklistDelete an engagement checklist by its ID. Approval by default
- WriteDelete Engagement CobrowseDelete a cobrowse product tour by its ID. Approval by default
- WriteDelete Engagement EmailDelete an engagement email by its ID. Approval by default
- WriteDelete Engagement ModalDelete an engagement modal from a Gleap project. Approval by default
- WriteDelete Engagement NewsDelete an engagement news article. Approval by default
- WriteDelete Engagement Product TourDelete an engagement product tour by its ID. Approval by default
- WriteDelete Engagement Push NotificationDelete an engagement push notification by its ID. Approval by default
- WriteDelete Engagement SurveysDelete an engagement survey. Approval by default
- WriteDelete Engagement TooltipsDelete an engagement tooltip. Approval by default
- WriteDelete Engagement WhatsApp MessageDelete an engagement WhatsApp message by its ID. Approval by default
- WriteDelete Help Center CollectionDelete a help center collection by ID. Approval by default
- WriteDelete Help Center RedirectDelete a help center redirect. Approval by default
- WriteDelete MessageDelete a message (comment) from a bug or ticket. Approval by default
- WriteDelete Message TemplateDelete a message template. Approval by default
- WriteDelete Old AI Content BatchesDelete all AI content batches except the current batch. Approval by default
- WriteDelete QA AnswerDelete a QA answer (snippet) from a Gleap project. Approval by default
- WriteDelete project sessionDelete a session from a Gleap project. Approval by default
- WriteDelete sessionDelete a session by ID. Approval by default
- WriteDelete TeamDelete a team by ID. Approval by default
- WriteDelete TicketDelete a ticket by ID. Approval by default
- WriteIdentify or update userIdentify or update a user's information in Gleap. Approval by default
- WriteImport sessionImport user sessions into Gleap for tracking and analytics. Approval by default
- WriteImport sessions from IntercomImport user sessions from Intercom into Gleap. Approval by default
- WriteIndicate user typingIndicate that a user is typing in a ticket conversation. Approval by default
- WriteIndicate user viewingIndicate that a user is viewing a ticket. Approval by default
- WriteLink a TicketLink a ticket. Approval by default
- WriteMark Survey Responses as ReadMark all survey responses as read for a given survey. Approval by default
- WriteMerge ticketsMerge multiple tickets into a single target ticket in Gleap. Approval by default
- WritePost a comment on a bugPost a comment/message on a bug or ticket in Gleap. Approval by default
- WriteCreate Engagement News ArticleCreate a new engagement news article in Gleap. Approval by default
- WriteCreate Engagement SurveyCreate a new survey in Gleap. Approval by default
- WriteCreate WhatsApp Engagement MessageCreate a new WhatsApp message in Gleap for user engagement. Approval by default
- WriteReassign all tickets to userReassign all tickets to the authenticated user. Approval by default
- WriteResubscribe a SessionResubscribe a session. Approval by default
- WriteSend Engagement Email PreviewSend a preview of an engagement email to specified email addresses. Approval by default
- WriteSend ticket transcriptSend ticket conversation transcript to multiple email addresses. Approval by default
- WriteSnooze a TicketSnooze a ticket for a specified duration. Approval by default
- WriteSuggest FAQ from messageSuggest a FAQ from a message. Approval by default
- WriteToggle Collection Publish StatusToggle the publish status of a help center collection. Approval by default
- WriteTrack eventsTrack custom user events in Gleap for analytics and user behavior monitoring. Approval by default
- WriteUnarchive a TicketUnarchive a ticket. Approval by default
- WriteUnlink a TicketUnlink a ticket. Approval by default
- WriteUnsubscribe sessionsUnsubscribe one or more user sessions from communications. Approval by default
- WriteUpdate AI Content by Content IDUpdate AI content by content ID. Approval by default
- WriteUpdate a teamUpdate an existing team. Approval by default
- WriteUpdate a ticketUpdate an existing ticket/bug in Gleap. Approval by default
- WriteUpdate a User for a ProjectUpdate a user’s role in a project. Approval by default
- WriteUpdate Chat MessageUpdates an existing chat message in Gleap by its ID. Approval by default
- WriteUpdate a ChecklistUpdate an engagement checklist by its ID. Approval by default
- WriteUpdate Engagement BannerUpdate an engagement banner. Approval by default
- WriteUpdate Engagement CobrowseUpdate an existing cobrowse product tour. Approval by default
- WriteUpdate Engagement EmailUpdate an existing engagement email. Approval by default
- WriteUpdate Engagement ModalUpdate an existing engagement modal. Approval by default
- WriteUpdate Engagement NewsUpdate an engagement news article. Approval by default
- WriteUpdate Engagement Product TourUpdate an existing product tour. Approval by default
- WriteUpdate Engagement Push NotificationUpdate an existing push notification. Approval by default
- WriteUpdate Engagement SurveyUpdate an existing engagement survey in Gleap. Approval by default
- WriteUpdate Engagement TooltipsUpdate an engagement tooltip. Approval by default
- WriteUpdate Engagement WhatsApp MessageUpdate an existing engagement WhatsApp message. Approval by default
- WriteUpdate Helpcenter CollectionUpdate a help center collection. Approval by default
- WriteUpdate help center redirectUpdate an existing help center redirect. Approval by default
- WriteUpdate message templateUpdate an existing message template in Gleap. Approval by default
- WriteUpdate projectUpdate a Gleap project's configuration including name, description, notification settings, and feedback tags. Approval by default
- WriteUpdate QA AnswerUpdates an existing QA answer/snippet in Gleap. Approval by default
- WriteUpdate a sessionUpdate an existing session in Gleap. Approval by default
- WriteUpdate userUpdate a user's profile information including name, availability, profile image, onboarding status, and notification settings. Approval by default
- WriteVote for ticketVote for a ticket in Gleap. Approval by default
One prompt, start to finish
What a governed Gleap run looks like inside Luumen.
Questions
How does LuumenAI connect to Gleap?
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in Gleap on its own?
Read actions answer immediately. Anything that writes — archive all tickets, archive a ticket, clone engagement, create a collection, and more — is shown as a plan and requires approval by default, including the 27 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to Gleap — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
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