Help Scout
for LuumenAI
Read support conversations and customer records, then post updates with approval
Connect Help Scout and your agent can read the support side of an incident without you switching windows: a specific conversation, the customer behind it, volume reports by hour and channel. When something needs to be written back — a new conversation, a customer record, a chat thread — the agent shows the change first and waits for your approval.
The Help Scout toolbox
129 tools: 69 read, 60 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadDownload AttachmentDownload an attachment file from a Help Scout conversation.
- ReadGet Attachment DataRetrieve attachment data for a specific attachment.
- ReadGet Busy Times ReportGet busiest time of day report showing conversation volume by day and hour.
- ReadGet Chat ReportRetrieve comprehensive chat report statistics from Help Scout.
- ReadGet Company Customers Helped ReportRetrieve company customers helped report showing distinct customer count receiving support.
- ReadGet Company Drilldown ReportRetrieve company drilldown report showing underlying conversation data for company statistics.
- ReadGet Company ReportRetrieve overall company performance report from Help Scout.
- ReadGet ConversationRetrieve a specific conversation by ID from Help Scout.
- ReadGet Conversations Drilldown ReportGet conversations drilldown report from Help Scout.
- ReadGet Conversations Field Drilldown ReportGet conversations drilldown by field report from Help Scout.
- ReadGet Conversations ReportGet overall conversations report with statistics on conversation volume, channels, and trends.
- ReadGet CustomerGet a specific customer by ID from Help Scout.
- ReadGet Customer AddressRetrieve a customer's address from Help Scout.
- ReadGet Docs ReportRetrieve overall docs performance report from Help Scout.
- ReadGet Email ReportRetrieve email report with volume, resolution, and response metrics from Help Scout.
- ReadGet First Response Time ReportRetrieve first response time productivity report showing average response duration.
- ReadGet Happiness Ratings ReportRetrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout.
- ReadGet Happiness ReportRetrieve overall happiness report from Help Scout.
- ReadGet InboxRetrieve a specific inbox by ID with details including name, email, and timestamps.
- ReadGet New Conversations Drilldown ReportGet new conversations drilldown report showing underlying conversation data for new conversations created within a time period.
- ReadGet New Conversations ReportGet new conversations report showing conversation counts over time intervals.
- ReadGet OrganizationRetrieve a specific organization by ID from Help Scout.
- ReadGet Organization ConversationsGet conversations associated with an organization in Help Scout.
- ReadGet Organization CustomersGet customers associated with an organization in Help Scout.
- ReadGet Organization PropertyRetrieve a single organization property definition by its slug identifier.
- ReadGet Phone ReportRetrieve phone report statistics from Help Scout.
- ReadGet Productivity ReportRetrieve productivity overall report showing comprehensive team performance metrics.
- ReadGet Received Messages ReportRetrieve received messages statistics report from Help Scout.
- ReadGet Replies Sent ReportGet replies sent productivity report showing reply volume metrics over time.
- ReadGet Resolution Time ReportRetrieve resolution time productivity report showing average time to resolve conversations.
- ReadGet Resolved ReportRetrieve productivity resolved report from Help Scout.
- ReadGet Resource OwnerGet the authenticated user's profile information.
- ReadGet Routing ConfigurationRetrieve routing configuration for a mailbox inbox.
- ReadGet Saved ReplyRetrieve a specific saved reply from a mailbox.
- ReadGet TagRetrieve a specific tag by ID from Help Scout.
- ReadGet UserRetrieve a specific user by ID from Help Scout.
- ReadGet User Chat ReportRetrieve user/team chat report statistics from Help Scout.
- ReadGet User Conversation HistoryRetrieve detailed conversation history for a specific user over a designated timeframe.
- ReadGet User Customers Helped ReportRetrieve user customers helped report showing distinct customer count receiving support from a specific user.
- ReadGet User Drilldown ReportGet user drilldown report from Help Scout.
- ReadGet User Happiness ReportRetrieve user happiness report from Help Scout.
- ReadGet User Ratings ReportRetrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user.
- ReadGet User Replies ReportRetrieve user replies report showing the number of replies sent by a specific user over time.
- ReadGet User ReportRetrieve overall user/team performance report from Help Scout.
- ReadGet User Resolutions ReportRetrieve user resolutions report showing the number of conversations resolved by a specific user over time.
- ReadGet User StatusGet the status of a user in Help Scout.
- ReadGet Volume by Channel ReportRetrieve conversation volume by channel (email, chat, phone) over a specified time period.
- ReadGet WebhookRetrieve a specific webhook by ID from Help Scout.
- ReadList Chat HandlesList all chat handles for a specific customer in Help Scout.
- ReadList ConversationsList and filter conversations from Help Scout.
- ReadList Customer EmailsList all emails for a specific customer in Help Scout.
- ReadList Customer PhonesList all phone numbers for a specific Help Scout customer.
- ReadList Customer PropertiesList all customer property definitions.
- ReadList CustomersList customers in Help Scout with optional filters for name, email, or modification date.
- ReadList Customer WebsitesList all websites associated with a specific customer in Help Scout.
- ReadList Inbox Custom FieldsList all custom fields configured for a specific inbox.
- ReadList InboxesList all mailboxes (inboxes) the user has access to with pagination support.
- ReadList Inbox FoldersRetrieve all folders within a specific inbox/mailbox.
- ReadList OrganizationsList all organizations (companies) in Help Scout with optional filtering and sorting.
- ReadList Organizations PropertiesList all organization property definitions.
- ReadList Saved RepliesList saved replies for a mailbox.
- ReadList Social ProfilesList all social profiles for a customer in Help Scout.
- ReadList TagsList all tags in Help Scout with pagination support.
- ReadList TeamsList all teams in Help Scout with pagination support.
- ReadList ThreadsList all threads for a specific Help Scout conversation.
- ReadList UsersList all users in the Help Scout account with optional filters for mailbox or email.
- ReadList Users StatusList the status of all users including email and chat availability.
- ReadList WebhooksRetrieve all webhooks configured in Help Scout.
- ReadList WorkflowsList all workflows (automation rules) in the account with optional filters for mailbox, type, and status.
- WriteCreate Chat HandleCreate a chat handle for a Help Scout customer. Approval by default
- WriteCreate Chat ThreadCreate a new chat thread on a Help Scout conversation. Approval by default
- WriteCreate ConversationCreate a new conversation in Help Scout. Approval by default
- WriteCreate CustomerCreate a new customer in Help Scout with contact details and profile information. Approval by default
- WriteCreate Customer AddressCreate an address for a Help Scout customer. Approval by default
- WriteCreate customer emailCreate an email for a customer in Help Scout. Approval by default
- WriteCreate Customer PhoneCreate a phone number for a Help Scout customer. Approval by default
- WriteCreate Customer PropertyCreate a customer property definition in Help Scout. Approval by default
- WriteCreate Customer ThreadCreate a new customer thread on a Help Scout conversation. Approval by default
- WriteCreate Customer WebsiteCreate a website entry for a customer in Help Scout. Approval by default
- WriteCreate Note on ConversationCreate a new note thread on a Help Scout conversation. Approval by default
- WriteCreate OrganizationCreate a new organization in Help Scout. Approval by default
- WriteCreate Organization PropertyCreate a new custom property definition for organizations in Help Scout. Approval by default
- WriteCreate Phone ThreadCreate a new phone thread on a Help Scout conversation. Approval by default
- WriteCreate Reply ThreadCreate a new reply thread on a Help Scout conversation. Approval by default
- WriteCreate saved replyCreate a saved reply for a mailbox in Help Scout. Approval by default
- WriteCreate Social ProfileCreate a social profile for a customer in Help Scout. Approval by default
- WriteCreate WebhookCreate a new webhook subscription in Help Scout to receive real-time event notifications. Approval by default
- WriteDelete Chat HandleDelete a chat handle for a customer. Approval by default
- WriteDelete ConversationMove a conversation to the deleted folder. Approval by default
- WriteDelete customerPermanently delete a customer by ID from Help Scout. Approval by default
- WriteDelete Customer AddressDelete a customer's address from Help Scout. Approval by default
- WriteDelete Customer EmailDelete an email for a customer. Approval by default
- WriteDelete Customer PhoneDelete a customer's phone number from Help Scout. Approval by default
- WriteDelete Customer PropertyPerform a soft delete on a customer property definition. Approval by default
- WriteDelete Customer WebsiteDelete a website for a customer. Approval by default
- WriteDelete OrganizationDelete an organization by ID. Approval by default
- WriteDelete Organization Property Customer TierDelete a customer tier property definition from organizations. Approval by default
- WriteDelete Saved ReplyDelete a saved reply from a mailbox. Approval by default
- WriteDelete SnoozeDelete a snooze on a conversation. Approval by default
- WriteDelete Social ProfileDelete a social profile for a customer in Help Scout. Approval by default
- WriteDelete Thread ScheduleUnschedule a scheduled thread in a conversation. Approval by default
- WriteDelete WebhookPermanently delete a webhook subscription from Help Scout. Approval by default
- WriteOverwrite CustomerOverwrite an existing customer in Help Scout, replacing all customer data. Approval by default
- WritePublish Thread SchedulePublish a scheduled thread immediately in a Help Scout conversation. Approval by default
- WriteRemove Organization Property ValueRemove an organization property value. Approval by default
- WriteRun Manual WorkflowRun a manual workflow on one or more conversations in Help Scout. Approval by default
- WriteSet Organization Property ValueSet or update a property value for a specific organization. Approval by default
- WriteSet User StatusSet the status of a user in Help Scout. Approval by default
- WriteUpdate Chat HandleUpdate a chat handle for a Help Scout customer. Approval by default
- WriteUpdate ConversationUpdate specific properties of a Help Scout conversation using JSON Patch format. Approval by default
- WriteUpdate Conversation TagsUpdate tags on a conversation in Help Scout. Approval by default
- WriteUpdate Conversation Thread ScheduleUpdate an existing schedule for a conversation thread in Help Scout. Approval by default
- WriteUpdate CustomerUpdate an existing customer in Help Scout using JSON Patch operations. Approval by default
- WriteUpdate Customer AddressUpdate an existing address for a Help Scout customer. Approval by default
- WriteUpdate customer emailUpdate an existing email for a customer in Help Scout. Approval by default
- WriteUpdate Customer PhoneUpdate an existing phone number for a Help Scout customer. Approval by default
- WriteUpdate Customer PropertiesUpdate custom property values for a Help Scout customer using JSON Patch operations. Approval by default
- WriteUpdate Customer Social ProfileUpdate an existing social profile for a customer in Help Scout. Approval by default
- WriteUpdate Customer WebsiteUpdate an existing website URL for a customer in Help Scout. Approval by default
- WriteUpdate Custom FieldsUpdate custom fields on a Help Scout conversation. Approval by default
- WriteUpdate Mailbox Routing ConfigurationUpdate routing configuration for a mailbox inbox in Help Scout. Approval by default
- WriteUpdate OrganizationUpdate an organization in Help Scout. Approval by default
- WriteUpdate Organization PropertyUpdate an organization property definition in Help Scout. Approval by default
- WriteUpdate Organization Property IndustryUpdate the industry organization property definition in Help Scout. Approval by default
- WriteUpdate saved replyUpdate an existing saved reply in a Help Scout mailbox. Approval by default
- WriteUpdate Conversation SnoozeUpdate or set a snooze on a Help Scout conversation. Approval by default
- WriteUpdate ThreadUpdate a specific thread in a Help Scout conversation using JSON Patch format. Approval by default
- WriteUpdate WebhookUpdate an existing webhook subscription in Help Scout. Approval by default
- WriteUpdate Workflow StatusUpdate the status of a Help Scout workflow (enable/disable automation rule). Approval by default
One prompt, start to finish
What a governed Help Scout run looks like inside Luumen.
Questions
How does LuumenAI connect to Help Scout?
Authorize once with OAuth 2.0. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in Help Scout on its own?
Read actions answer immediately. Anything that writes — create chat handle, create chat thread, create conversation, create customer, and more — is shown as a plan and requires approval by default, including the 15 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to Help Scout — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
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Connect in minutes. Every action scoped, approved, and audited from day one.