Helpwise
for LuumenAI
Read Helpwise conversations for context, then leave notes as approved steps
Connect Helpwise and your shared inboxes become part of the agent's working context. It can read conversations, notes, contacts, tags, and mailbox settings to answer questions about what a customer reported and when. Changes — adding a note, updating a contact, editing a tag — are previewed and sent for approval before they land. Luumen authenticates with an API key.
The Helpwise toolbox
37 tools: 18 read, 19 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet AttachmentRetrieves a specific attachment by its unique identifier.
- ReadGet Conversation AttachmentsRetrieves attachments from messages in a specific conversation.
- ReadGet Helpwise ContactRetrieves detailed information for a specific contact by ID.
- ReadGet ConversationRetrieves complete details of a specific conversation by ID from Helpwise.
- ReadGet ConversationsRetrieve a list of conversations.
- ReadGet Helpwise Custom FieldRetrieves details of a specific custom field by its ID.
- ReadGet Helpwise MailboxRetrieve details of a specific mailbox by its ID.
- ReadGet Helpwise MailboxesRetrieve mailboxes.
- ReadGet Conversation NoteRetrieve details of a specific note.
- ReadGet Conversation NotesRetrieves all notes associated with a specific conversation.
- ReadGet Helpwise TagRetrieves detailed information about a specific tag in Helpwise.
- ReadGet Helpwise TeamRetrieves details of a specific Helpwise team by its ID.
- ReadGet Helpwise TeamsRetrieve Helpwise teams.
- ReadGet Helpwise WhatsApp TemplatesRetrieve Helpwise WhatsApp message templates.
- ReadGet Helpwise UsersRetrieve Helpwise users list.
- ReadGet Helpwise WebhookRetrieve detailed configuration for a specific Helpwise webhook by its ID.
- ReadGet Helpwise WebhooksRetrieve Helpwise webhooks.
- ReadSearch Helpwise ContactsSearch contacts by term with pagination.
- WriteCreate attachmentUpload a new attachment. Approval by default
- WriteAdd note to conversationAdd a note to a conversation. Approval by default
- WriteCreate Helpwise TeamCreates a new team in Helpwise to group users for collaboration and assignment purposes. Approval by default
- WriteCreate Helpwise WebhookCreates a new webhook subscription in Helpwise to receive real-time event notifications. Approval by default
- WriteDelete ContactDeletes a contact from Helpwise by its unique identifier (ID). Approval by default
- WriteDelete Helpwise ConversationAttempts to delete a conversation by ID from Helpwise. Approval by default
- WriteDelete MailboxDelete a mailbox by its unique identifier. Approval by default
- WriteDelete Helpwise MessageAttempts to delete a message from Helpwise. Approval by default
- WriteDelete Helpwise NoteDelete a note from a conversation. Approval by default
- WriteDelete Email SignatureDeletes an email signature from Helpwise. Approval by default
- WriteDelete TagPermanently deletes a tag from Helpwise. Approval by default
- WriteDelete TeamDelete a team. Approval by default
- WriteDelete TemplateDeletes a Helpwise email template (saved reply) by its ID. Approval by default
- WriteDelete Helpwise WebhookDelete a Helpwise webhook by its ID. Approval by default
- WriteUpdate Helpwise ContactUpdate an existing Helpwise contact. Approval by default
- WriteUpdate MailboxUpdates an existing Helpwise mailbox. Approval by default
- WriteUpdate Helpwise MessageUpdate an existing message. Approval by default
- WriteUpdate Helpwise TagUpdates an existing tag's name and/or color in Helpwise. Approval by default
- WriteUpdate Helpwise TemplateUpdates an existing Helpwise email template by modifying its name, subject, and/or HTML content. Approval by default
One prompt, start to finish
What a governed Helpwise run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create attachment, add note to conversation, create helpwise team, create helpwise webhook, and more — is shown as a plan and requires approval by default, including the 10 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Helpwise — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Helpwise to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.