Onedesk
for LuumenAI
Read OneDesk tickets, tasks, and comments, then log time as an approved step.
Connect OneDesk with an API key and Luumen can read the queue the way your team does: tickets, issues, tasks, requirements, feedback, comments, and attachments. Ask what a ticket says or what changed on a task and you get an answer right away. Changes, like logging time against a work item or deleting a comment, are previewed and sent for approval first.
The Onedesk toolbox
24 tools: 14 read, 10 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadDelete ProjectDelete a project in OneDesk by its ID.
- ReadGet AttachmentsRetrieve attachments for a specific item by its external ID.
- ReadGet Comment DetailsRetrieve detailed information for a specific comment by its ID.
- ReadGet CommentsAttempts to retrieve comments (discussion posts) from OneDesk.
- ReadGet Feedback ItemsRetrieve all feedback items from OneDesk.
- ReadGet Feedback DetailsRetrieve detailed information about a specific item in OneDesk by its internal ID.
- ReadGet Issue DetailsRetrieve comprehensive details of a specific issue by its ID.
- ReadGet IssuesRetrieve a list of issues from OneDesk.
- ReadGet MessagesRetrieve a list of messages from OneDesk.
- ReadGet RequirementsRetrieve a list of requirements from OneDesk.
- ReadGet Task DetailsRetrieves comprehensive details of a specific task/item in OneDesk by its ID.
- ReadGet TicketsRetrieve tickets from OneDesk by querying a range of item IDs.
- ReadGet Timesheet DetailsRetrieve details of a specific timesheet entry.
- ReadGet WorklogsRetrieve a list of worklogs from OneDesk with optional filtering and pagination.
- WriteCreate Worklog EntryCreate a worklog entry to track time spent on a work item (task, ticket, project, etc.). Approval by default
- WriteDelete AttachmentDelete a specific attachment from OneDesk by its ID. Approval by default
- WriteDelete CommentDeletes a comment from OneDesk by its ID. Approval by default
- WriteDelete CustomerDeletes a customer from OneDesk using the DELETE /customers/{id} endpoint. Approval by default
- WriteDelete MessageDeletes a message from OneDesk by its unique message ID. Approval by default
- WriteDelete RequirementDelete a requirement from OneDesk. Approval by default
- WriteDelete TaskDelete a specific task. Approval by default
- WriteDelete TicketDeletes a ticket from OneDesk by its internal ID. Approval by default
- WriteDelete TimesheetDelete a timesheet by its ID. Approval by default
- WriteDelete UserDeletes a user from OneDesk by their unique user ID. Approval by default
One prompt, start to finish
What a governed Onedesk run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create worklog entry, delete attachment, delete comment, delete customer, and more — is shown as a plan and requires approval by default, including the 9 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Onedesk — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Onedesk to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.