Productlane
for LuumenAI
Read customer feedback in Productlane, then file and publish with approval
Connect Productlane and Luumen can read the customer side of your backlog: companies, contacts, insights, issues, projects, and published changelogs. Ask who reported a problem and what they said, then have the agent write it up — a new insight, a feedback item, or a changelog entry — as a previewed step you approve first. Luumen authenticates with an API key.
The Productlane toolbox
39 tools: 25 read, 14 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadEnable Productlane WidgetEnable the Productlane widget.
- ReadGet ChangelogRetrieve a published changelog by ID from Productlane.
- ReadGet Company by IDRetrieve a company by its unique ID.
- ReadGet ContactRetrieve a contact by ID or email from Productlane.
- ReadGet Help Center ArticleRetrieve a help center article by its ID.
- ReadGet InsightRetrieve an insight/thread by its ID.
- ReadGet Issue by IDRetrieve a specific issue by its ID from a workspace.
- ReadGet Linear Customer OptionsRetrieve available Linear customer statuses and tiers for your workspace.
- ReadGet ProjectRetrieve a project by its ID from a workspace.
- ReadGet WorkspaceFetch workspace details by ID.
- ReadList ChangelogsList all published changelogs for a workspace by ID.
- ReadList CompaniesList all companies in Productlane.
- ReadList contactsRetrieve all contacts for your workspace.
- ReadList Help Center ArticlesList all help center articles for a specific workspace.
- ReadList InsightsList all threads/insights for your workspace with optional filtering.
- ReadList Productlane IssuesRetrieve all issues from a Productlane workspace.
- ReadList Workspace MembersRetrieve all members of your workspace with their roles and user information.
- ReadList ProjectsRetrieve all projects within a workspace.
- ReadClose Productlane WidgetClose the Productlane widget.
- ReadDisable Productlane WidgetDisable the Productlane widget across the entire page.
- ReadWidget off eventRemove a previously registered widget event listener.
- ReadRegister Widget Event ListenerRegister a listener for Productlane widget events.
- ReadOpen Productlane WidgetGenerate a JavaScript snippet that opens the Productlane widget.
- ReadOpen Productlane Docs Article in WidgetOpen a specific docs article in the Productlane widget.
- ReadToggle Productlane WidgetToggle the Productlane widget between open and closed states.
- WriteCreate Changelog EntryCreate a new changelog entry in Productlane. Approval by default
- WriteCreate CompanyCreate a new company in Productlane. Approval by default
- WriteCreate ContactCreate a new contact in your Productlane workspace with optional company linking. Approval by default
- WriteCreate FeedbackCreate new feedback in Productlane. Approval by default
- WriteCreate InsightCreate a new insight/thread in Productlane workspace. Approval by default
- WriteCreate ThreadCreate a new thread in Productlane. Approval by default
- WriteCreate UpvoteCreate an upvote for a project or issue. Approval by default
- WriteDelete CompanyDelete a company by its unique ID. Approval by default
- WriteDelete ContactDelete a contact by ID. Approval by default
- WriteDelete UpvoteDelete an upvote by its unique ID. Approval by default
- WriteInvite User to WorkspaceInvite a new user to your Productlane workspace. Approval by default
- WriteUpdate CompanyUpdate an existing company record in Productlane by its unique identifier. Approval by default
- WriteUpdate ContactUpdate an existing contact in Productlane. Approval by default
- WriteUpdate InsightUpdate an existing insight (thread) by ID. Approval by default
One prompt, start to finish
What a governed Productlane run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create changelog entry, create company, create contact, create feedback, and more — is shown as a plan and requires approval by default, including the 3 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Productlane — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Productlane to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.