Re:amaze
for LuumenAI

Read Re:amaze report tags and response templates from the terminal

Connect Re:amaze with an API key and ask about your support setup without opening the dashboard. RE_AMAZE_GET_REPORTS_TAGS lists the tags used across reports, so you can see how conversations are being categorized. RE_AMAZE_GET_RESPONSE_TEMPLATES returns the saved templates for the brand. Both are read-only, and both answer immediately.

The Re:amaze toolbox

2 tools, all read-only. They answer instantly, and every call is logged.

  • ReadGet report tagsRetrieve a list of tags used in reports.
  • ReadGet Response TemplatesRetrieve response templates for the brand.

Questions

How does LuumenAI connect to Re:amaze?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

Can LuumenAI change things in Re:amaze on its own?

No. Every one of the 2 tools LuumenAI has for Re:amaze is read-only, so it can answer questions from Re:amaze but cannot change anything in it. Reads are not gated — they answer immediately, and each one is recorded on the audit trail with the actor and the result.

Who gets access to the integration?

You decide. Access is granted per agent, skill, and team, and per environment — production is not staging.

Is there an audit trail?

Every call to Re:amaze is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.

Put Re:amaze to work with Luumen

Connect in minutes. Every action scoped, approved, and audited from day one.